FAQ
Frequently asked questions
About booking, the live queue, memberships, loyalty and coating care.
Booking & queue
Yes. The live queue on the home page shows the current estimated wait. Booked cars have priority; full details, ceramic and PPF are by appointment only.
From My account › Bookings or via WhatsApp. Free changes up to 2 hours before (sample policy).
General
Enter your plate and phone on “Is my car ready?” to see the stage and estimate. We also message you when it is ready (simulated in this demo).
Surface area, cabin size and time grow with the class. Choose a class on Packages to update every price. All prices are examples.
Existing marks are photographed at check-in and shown to you, which avoids disputes at handover.
Cash, card, gift card and corporate fleet account. No real payment is taken in this demo.
Yes. Registered fleet plates are billed on one monthly invoice with a per-vehicle usage report.
Membership & cards
The plan is linked to your plate. At the site your plate is recognised and you skip the till. One wash per day; plans are not transferable.
Non-members earn a stamp per package wash. After 5 stamps the next Classic In & Out is free. Stamps appear in My account.
Use the code at the till or when paying for a booking; any balance carries over. Valid for 12 months (sample terms).
Coatings
Avoid washing for the first 7 days, then use pH-neutral hand washes. Your coating card reminds you of maintenance dates.
Ceramic and PPF jobs get a plate-linked digital card: product, date, layers and maintenance plan. Details are examples in this demo.